Medical Staff - Orientation and Training

Getting Started

Welcome to Fraser Health! In this section you will find information on Photo ID, Parking, Computer & Remote Access, and Workspace ONE enrolment for mobile devices.

Computer Access

Computer access for members of the Fraser Health Medical Staff is coordinated by the Credentials Office. Please contact the Credentials Coordinator assigned to your Department for more information.

Remote Access

Remote access to the FHA Network is available to members of the Fraser Health Medical Staff through GO.fraserhealth.ca.

To use GO.fraserhealth.ca you will be required to complete Multi Factor Authentication (MFA).

If you have not setup Microsoft MFA using the Microsoft Authenticator App, view the How to install and setup Microsoft MFA quick reference guide or visit remotehelp.fraserhealth.ca for more information. (Note: To set up MFA for the first time, you must be connected to a BC HealthOrg Network. You can do this from any lower mainland hospital/site, it does not have to be a Fraser Health hospital.)

1. Open a browser and go to GO.fraserhealth.ca.

2. Enter your Fraser Health email address and password.

Note: If you do not have a Fraser Health email address, enter your username with @fraserhealth.org Example: username@fraserhealth.org

3. Click Log on

4. Complete MFA verification by following the instructions for your preferred verification method.

For Receive notification for verification:

1. Check phone for Approve sign in notification.

2. Tap Approve to sign in or tap Deny if you did not make the sign in request or do not want to sign in.

For Use verification code:

1. Open the Microsoft Authenticator app on your mobile device.

2. On your computer, enter the six-digit Microsoft verification code.

3. Click Continue.

For more information go to remotehelp.fraserhealth.ca

Email access: Members of the Fraser Health Medical Staff can access FHA emails via owa.fraserhealth.ca . Be sure to enter sfhr\ prior to your user ID.

If you require assistance, please contact the Service Desk at 604-585-5544 or email MedicalStaffRemoteHelp@fraserhealth.ca

How to setup Microsoft Multi-Factor Authentication and Access Email Remotely

How to access a Fraser Health remote desktop

Workspace ONE Enrollment for Mobile Devices

What is Workspace ONE?

Workspace ONE is Fraser Health's Enterprise Mobility Management (EMM) platform, and is used to enroll and manage mobile devices so they can securely access Fraser Health apps and data.

Workspace ONE is available for many devices and ensures the Fraser Health security standards are met through device encryption and passcode policies when accessing Fraser Health information.

Workspace ONE includes a collection of corporate and clinical apps that allow you to stay connected to email, intranet sites, and decision support tools.

Workspace ONE will enable you to securely access patient information via clinical apps such as Meditech Mobile Rounds (MMR) and to share patient images and information via the Secure Messaging app. Workspace ONE enrollment includes access to Workspace ONE-dedicated Wi-Fi within all Fraser Health acute care sites.

Is my device eligible for Workspace ONE enrolment?

Workspace ONE enrolment is currently supported on the following mobile devices:

iPhones/iPads: iOS versions 11.0 and above
Android phones: Android OS version 7.0 or above
Note: Samsung and Google phones have been extensively tested and also endorsed by Fraser Health Security and Privacy for use with Bring Your Own Device (BYOD). While we do accept enrolments of other Androd devices on a case by case basis, your experience may vary.

How do I get started with Workspace ONE?

Please follow the following three easy steps to enroll your mobile device:

1. Complete the enrolment request form: Workspace ONE Enrollment for Fraser Health Medical Staff. (accessible only from within the FH network)

2. Wait for the FH Device Enrolment Email which contains an enrolment token and important instructions. This email will be sent to your Fraser Health email address (and also your alternate email address if specified in the form).

3. Activate your mobile device for Workspace ONE access using the activation token by following the instructions in the email.

Where can I get support for Workspace ONE?

We have a 24/7 dedicated Fraser Health Mobility Support team. You can reach them via Service Desk (604-585-5544) and selecting "Option 3" to transfer directly to our dedicated mobility support team who will be happy to answer any questions and assist with step-by-step troubleshooting and support. You can also send an email to the Service Desk at MedicalStaffRemoteHelp@fraserhealth.ca.

Physician Parking

Fraser Health offers short and long term parking for physicians who have credentials at their specific hospital. Rates and access are site specific.

Physician parking privileges are now offered through the hangTag online portal. Physical hangers are no longer in use. Please apply for the below ePermit through the hangTag portal.

Physician ePermits are set as recurring ePermits running from April 1^st – March 31^st each year. If you are a new physician enrolling in the middle of the year, your recurring ePermit will be prorated until March 31^st. Payments are taken from the credit card on your hangTag profile. For your first payment, your credit card will be charged when your ePermit is approved by LMC Parking Administration. Moving forward, your recurring ePermit will automatically charge your credit card 14-days prior to April 1^st every year. Please ensure your credit card is kept up-to-date.

Short Term Physicians ePermit – less than four hours. Intended for rounds, pick up or drop offs. May stay longer but are required to purchase additional time through a daily pay ePermit.

Physician ePermit – 24/7 access to site.

Facilities and Services Search

Directory of Fraser Health Sites

Questions?

If you have any further questions regarding physician parking, please contact:

LMC Parking Administration

Phone: 604-930-5440

Email: lmcparking@fraserhealth.ca

Photo Identification

Medical Staff must wear their photo ID at all times while on Fraser Health property.

Who can fill in the form?:

Ideally, anyone who has access to the Fraser Health intranet network should use our eForm:
Medical Administration can fill in the eform on behalf of the Medical Staff ahead of their placement.

All requests for Access, New, Replacements are to go through the eForm:

Requests for New ID’s (first ID within the organizations) will require a photo with the application.
Replacement requests (if current photo is greater than 5 years, a photo update will be required)
Access requests, multiple access can be put on one card from Squamish hospital to Hope (must include badge number)

Who will approve the requests?

For New and Replacement requests: Medical Administration of the Primary Site will be the approver for new and replacement requests.
For Access Requests: Medical Administration of the site being requested will be the approver.

Where will the ID’s be delivered:

All medical staff ID is to be sent to their primary site for distribution by medical administration.

Questions?

Photo ID (PID) Self-pic Cheat Sheet | How do I take my own photo?

If you have any further questions regarding the photo identification process contact:

Protection And Emergency Management (PEM)

604.587.3834
PID@fraserhealth.ca

Lost your PID?
Please contact the Photo ID office immediately. A replacement fee of $20 applies.

None of the above apply to your request?
Contact the Service Desk at 604.585.5544

Training

This section includes key information for medical staff members at the time of appointment.

Clinical Software Training

Only Fraser Health employees or Medical Staff have access to these systems.

New: Expedited MEDITECH Expanse training

If you are a physician, nurse practitioner, midwife or dentist, and you are scheduled to work a shift at a site utilizing MEDITECH Expanse (currently Eagle Ridge, Fraser Canyon and Mission Memorial Hospitals) within the next 72 hours and you do not have access at that site, please contact:

Medical Affairs (during business hours Monday - Friday) 604-587-4483 ext.764432 or email: CredentialsOffice@fraserhealth.ca
Service Desk (after hours) 604-585-5544

Learn more here.

PACS: Picture Archiving and Communications System

Sign in to Fraser Health PACS Imaging Viewer

* You must be logged in to the Fraser Health network to access PACS Imaging Viewer. For more information, see Computer Access and Remote Access above.

PACS, or Picture Archiving and Communication Systems, is a filmless medical imaging system connecting Fraser Health’s 12 hospitals from Burnaby to Boston Bar. This network of computer servers and web-based workstations is linked with hospitals’ diagnostic imaging equipment such as X-ray, CT, MRI and Ultrasound.

With PACS, clinicians can access digital diagnostic images and reports from any location in Fraser Health. Remote users such as physicians, radiologists, surgeons, and dentists may apply for access from their own offices or homes.

PACS is considered a cornerstone to creating a national Electronic Health Information System or Electronic Health Record (EHR) that will link clinics, hospitals, pharmacies, and other points of care with each citizen across the country.

If you are experiencing technical difficulties with PACS at your site, please report the problem to the Fraser Health Service Desk - the single point of contact for your PACS service and support requests.

The Service Desk will notify the appropriate PACS Regional Coordinator who will then oversee the problem and initiate any further inquiries as needed.

Service Desk
604.585.5544
MedicalStaffRemoteHelp@fraserhealth.ca
(email for non-priority service requests)

Hours: 07:00 - 16:30, Monday - Friday; 08:00 - 16:00, Saturday & Sunday
After Hours Support: Priority 1 and 2 calls for applications and services that have negotiated after hours support are supported 24 hours per day, 7 days a week

PACS Training

Physician training is offered a variety of different ways: Through our online training module which can be done either at work or at home In the form of one-to-one training for new physicians or as refresher training for existing physicians Pre-arranged group training to accommodate an already existing meeting (i.e. Rounds, monthly meetings, etc)

NOTE: Radiologists and Emergency Physicians must have the one-on-one training prior to their first shift due to the PACS software that they use.

Documentation

Instructions on how to download Active

Physician Dictation System

Physician Dictation documentation can be found on the Fraser Health Intranet under Transcription Services. Note: Fraser Health network access and VPN are required. Please contact your Site Medical Director to apply for access, or see Computer Access and Remote Access.

Resources

The following resources are available on-line:

Front-End Speech Recognition (FESR) Click here to view an introductory video

Telephone Dictation

Electronic Signature

Reports

Dictation Education Guide

Contact

LM HIM Transcription Services

Telephone: 604-806-9696

Fax: 604-806-8257

email: transcriptionalerts2@vch.ca

Physician Dictation Education and Support

Jocelie Soriano

Phone: 604-806-9696 local 64803

Ronnie Dutta

Phone: 604-806-9696 local 64802

MEDITECH Mobile Rounding Application

What is the MEDITECH® Mobile Rounding application?

The MEDITECH® Mobile Rounding application (Mobile app) allows providers to access patient information via Workspace ONE-enrolled their smart phones or tablets. The Mobile app uses a secure browser, VMware Workspace ONE web, to protect the confidentiality and integrity of patient information. The Mobile app will allow providers to:

Access patient data, such as labs, from EMR
Add or remove a patient from the user’s rounding list
Look up the location of a patient (by name, account, hospital)
View a summary of patient information, such as code status and medications

To get access to the mobile app, enrol with Workspace ONE here. (Access through the FH Network)

QRG to Mobile pamphlet

Service Desk
604.585.5544

For non-priority service requests, please email MedicalStaffRemoteHelp@fraserhealth.ca

For questions and training email FHHealthInformaticsAcuteClinical@fraserhealth.ca

Provider Workload Manager (PWM)

What is Provider Workload Manager (PWM)?

Provider Workload Manager (PWM) is an application that offers providers a desktop portal featuring inpatient and outpatient rounding lists, relevant patient related notifications and a direct link to Enterprise Medical Record (EMR) to view individual records. PWM also offers a way for providers to self-register onto a patient's record, add patients to their rounding lists and include patient lists of other providers/groups for coverage periods.

Allows providers to:

Access patient data, such as labs & reports from EMR
Quick view of latest Lab Values
Add or remove a patient from a user’s rounding list
Look up location of patient (by name, account, hospital)

Every provider has access to Provider Workload Manager upon access to Meditech
For more information and training contact: FHHealthInformaticsAcuteClinical@fraserhealth.ca

Unifying Clinical Information (UCI) network

Unifying Clinical Information (UCI) network is a web application and clinical viewer which provides an integrated view of data from various clinical sources.

UCI can be accessed via one of the core clinical systems – MEDITECH/PARIS/Profile or via UCI Web Access.

Enterprise Medical Record

What is EMR?

The Enterprise Medical Record (EMR) is a Meditech Client-Server application that gives clinicians a single place to find all clinical information entered on a patient from multiple hospital visits in an easy-to-use, point-and-click environment.

Fraser Health’s EMR provides physicians and the health care community with accurate information that is delivered in a timely fashion providing efficiency of care for each patient. The information contained in the EMR is updated on a real-time basis. Whenever an order is placed or a test is conducted, the patient’s record of care is automatically updated.

The EMR provides highly accessible patient data and features:

Patient’s complete and current clinical record viewed in convenient panel displays
Patient’s administrative data such as demographics and insurance information
Visit histories and associated clinical and administrative data

Contact

For questions and training email FHHealthInformaticsAcuteClinical@fraserhealth.ca

Emergency Department Management

What is EDM?

EDM is the Emergency Department Management module in Meditech which is used throughout all of the Emergency Departments within Fraser Health. EDM allows clinicians to track patients within the Emergency Department, prioritize their patients, and provides a "dashboard" functionality for several Meditech modules (such as Order Entry, EMR, Admitting, etc).

EDM Resources

*Call Back Reminder use is site dependent – discuss with your Local Department Head for more information.

For questions and training email FHHealthInformaticsAcuteClinical@fraserhealth.ca

Order Entry

The Order Entry module in Meditech is used throughout all of our Fraser Health acute care sites to accurately enter and track physicians orders and keep patient data information up-to-date.

Order Entry Documentation

EMR Quick Reference Guide
Meditech Client-Server - Quick Reference Guide for OE and EMR
Order Entry Pamphlet
Resource Manual - Order Entry for Acute Care Clinical Staff - Meditech Client Server

Order Entry Training

OE training is geared towards unit clerks, nursing and ancillary staff that process physician orders. However recently, physicians have also been trained and given access to enter in their own physician orders.

For questions and training email FHHealthInformaticsAcuteClinical@fraserhealth.ca

Thin Clients

Thin Clients at JPOCSC, SMH, RCH, LMH and ARH

Thin Clients allow you to sign-on quickly using your Fraser Health Photo ID and PIN, and to move easily and securely between workstations while keeping work open. Thin Clients use your employee badge, which make access to workstations easier and more secure. Thin Clients are used instead of regular PCs to maximize login speed and simplify clinical workflow.

Fraser Health Photo ID badge

You can use your employee badge to tap in and tap out of Thin Client stations. The first time you use a Thin Client, you will need to enroll your photo ID badge.

Tap your badge on the Imprivata card reader located next to the station
Enter your Fraser Health credentials
Set up a four digit PIN

Your enrollment is now complete and you can tap and go between Thin Client stations at your site.

Help and Contacts

For more information on Thin Clients, see https://pulse/work-essentials/computers-technology/Pages/Imprivata-Tap-and-Go-for-Thin-Clients.aspx

Integrated Plan of Care (IPoC)

Integrated Plan of Care Medical Provider Information

Orientation

This section includes key information for medical staff members at the time of appointment.

Medical Staff Orientation Curriculum

Learn the requirements for working on Fraser Health sites, and delivering health care services to Fraser Health patients.

FHA Medical Staff Orientation Curriculum

Regional Medical Staff Orientation (Virtual Meeting)

Regional Medical Staff Orientation sessions are offered to new applicants with Fraser Health. This session provides you with:

An opportunity to understand Fraser Health vision and strategic priorities
An overview of the resources and tools available specifically to medical staff
A connection to the medical staff leadership team and other colleagues

It is strongly encouraged that you attend a session within your first 3 months of commencing work. You can sign up for the 2-hour virtual session through the Learning Hub.

Regional Medical Staff Orientation

Rules, Bylaws, Policies, etc.

In this section, you can find information on:

Physician Contracted Services

The Physician Services team is primarily responsible for the development and administration of contracts that Fraser Health holds with physicians including Service, Sessional, Administrative Leadership and Medical On-Call and Availability (MOCAP) contracts. We are also responsible for Primary Care Network, General Practitioner and Nurse Practitioner contracts as well as Urgent and Primary Care Centre contracts. Please direct any questions regarding physician contracts to the contact listed in this section or email Physician.Services@fraserhealth.ca.

Physician Services

400 – 13450 102nd Avenue
Surrey, BC V3T 0H1

Eric Chi, Director, Physician Services
Phone: 236-332-2408

Types of Physician Contracts

Service Contracts

Service contacts are generally intended for physicians providing full time service.

A service contract stipulates the services required of the physician or physician group by the health authority and the amount to be paid to the service providers.

Amounts paid under service contracts are established under the authority of the Physician Master Agreement and as developed and managed by the Alternative Payments Committee.

Sessional Contracts

A session is 3.5 hours of Physician services. A sessional contract is used to purchase time-based service from a physician.

Sessions provide flexibility for management of complex or time-consuming patient care by allowing physicians to bill for the actual time spent with, or on behalf of a patient, as opposed billing fees for specific services rendered.
A sessional contract is initiated by the health authority and signed by the physician as the means for describing the services to be provided and the number of sessions (amount of time) and payment to be provided for those services.

Administrative Contracts

Physicians performing administrative duties (leadership roles, committee chairs, etc.) for the health authority are required to sign administrative contracts.

Payment for administrative services are determined by the health authority and are not subject to the PMA.

MOCAP Contracts

The Medical On-Call / Availability Program (MOCAP) is a provincial program described in the PMA. The purpose of MOCAP is to pay physicians to be available (on-call) to:

Meet the medical needs of new or unassigned patients requiring emergency care by providing continuous coverage, as determined by the health authority (HA), at acute care hospitals, Diagnostic and treatment centers, and specified emergency treatment rooms
Meet standards of care as a minimum requirement of response to emergency on-call;
Ensure that physicians providing coverage as part of an established call rotation (or physician group) are compensated for being available to provide this service;
Ensure on-call coverage under this program translates into a sustainable workload for participating physicians;
Address gaps in continuous, sustainable on-call coverage with innovative, workable solutions that are consistent with program requirements.

The health authority issues MOCAP contracts to approved call groups.

On Call Scheduling System

You need to have a FHA user account to access OnCall Scheduling System.

To access OnCall Scheduling System remotely from any computer with Internet access, see: https://portal.fraserhealth.ca

Please contact AskOnCall@fraserhealth.ca if you work at FHA and have questions regarding the On Call Scheduling System.

For more information, see Computer Access & Remote Access.

Physician Compensation

In addition to physician services funded through British Columbia's fee-for service system, some physician services are administered and paid for by Fraser Health. These types of contracts to include:

Service contracts
Sessional contracts
Medical On Call Availability Program (MOCAP)
Rural Practice Programs
ER Overnight Stipend
Medical Administration / Leadership contracts

The Physician Compensation team is responsible for processing all physician payments related to services covered under these contracts. Please direct any questions regarding Physician Compensation to the contacts listed in this section or email Physician.Compensation@fraserhealth.ca:

Physician Compensation

Unit 400 - 505 6th Street
New Westminster, BC V3L 3B9

Catherine Koe
Coordinator, Physician Compensation
Phone: (604) 520-4935

or

Alyssa Staples
Director, Corporate Finance and General Accounting
Phone: (604) 520-4164

Rural Practice Programs

In the Fraser Health Authority the rural practice programs apply in Agassiz and Hope. Rural Programs refer to a series of funded initiatives described in the Rural Practice Subsidiary Agreement to the PMA. These include:

Rural Retention Program
Rural GP Locum Program
Rural Specialist Locum Program
Rural Continuing Medical Education Program
Rural Education Action Plan
Recruitment Incentive Fund
Recruitment Contingency Fund
Northern and Isolation Travel Assistance Outreach Program
Isolation Allowance Fund

Rural Practice Subsidiary Agreement