Orientation & Training
This section provides the information on how to get started with Fraser Health.

Getting Started

Welcome to Fraser Health!  In this section you will find information on Photo ID, Parking, Computer & Remote Access, and setting up your iPhone / iPad / Email. 

Computer & Remote Access

Computer Access

Computer access for members of the Fraser Health Medical Staff is coordinated by the Credentials Office. Please contact your Credentials Coordinator assigned to your Department for more information.

Remote Access

Remote access to the FHA Computer Network may be provided to members of the Fraser Health Medical Staff.

To remotely access the Fraser Health Virtual Private Network (VPN) you need a SafeNet token. Please access the Request SafeNet Token Form from within the Fraser Health Network. Please refer to the Medical Staff User Guide – Request SafeNet Token Form

After you’ve installed your SafeNet token, access Fraser Health VPN via https://go.fraserhealth.ca

Members of the Fraser Health Medical Staff can access FHA emails via https://owa.fraserhealth.ca without the need for a SafeNet token. Be sure to enter sfhr\ prior to your user ID.

If your token device (e.g. Smart Phone) was lost, stolen, or replaced, please access the Cancel SafeNet Token Form from within the Fraser Health Network. Please refer to the Medical Staff User Guide – Cancel SafeNet Token Form

Using the Library from Your Home or Office

To access electronic resources from your home or off-site office, contact the librarian in your area for information about how to get a username and password.

Fraser East
Julie Mason

Fraser North
Brooke Ballantyne Scott

Fraser South
Linda Howard

For more detailed library contact info, including library hours and access, contact Library Services

iPhone / iPad / Email

Medical Staff members can apply to have their FHA e-mails sent to their personal iPhone or iPad.  Please note:  the link below is only accessible through VPN or at an FH location. 

Request Form

How to set up your email on your iPhone

Physician Parking

Fraser Health offers short and long term parking for Physicians at all sites.  Rates and access are site related.

Short Term - Less than 4 hours. Intended for rounds, pick up or drop offs. May stay longer but are required to purchase additional time through ticket dispenser.

Long Term - 24/7 Access to site.

  • Passes are valid January 1 - December 31.
  • Annual payment is required before access or hanger is provided.
  • Passes are non-transferable.
  • Passes are the property of Fraser Health. Lost/stolen passes are subject to a $40.00 replacement fee.
Physican Parking Application Form

Physican Parking Application Form

PLEASE NOTE: The application must be completed in full and include your full mailing address as well as your home hospital site.

Facilities and Services Search

Directory of Fraser Health Sites

Photo Identification

Staff, Medical Staff (physicians, midwives, dentists), Volunteers, and other authorized persons must wear their photo ID at all times while on Fraser Health property.

For new staff requiring photo ID: Call Intercon Security on the non-emergency line “8999” to arrange to meet a security officer for a photo to be taken at one of the Fraser Health hospitals. Provide picture ID, such as a driver’s license, as proof of identity. 

The approximate time for ID production is 7-10 business days. Once produced, your FH ID will be mailed to your home address. If you have not received your ID within 2 weeks, please contact the Photo ID office to confirm receipt of photo.

Fraser Health employees that work at more than one facility should contact the Photo ID office to determine if more than one ID is required.

* Note: ID’s are programmed with general building access. If you require “department specific” access, this must be requested via email to Photo ID by your Manager.

For more information:  Photo Identification Process For All Staff Working Within Fraser Health Facilities

We ask that you follow the policy to help support a safe and secure environment. 

Key Policy Points

  • Have your Fraser Health issued identification badge while on Fraser Health property or while conducting official business.
  • Produce ID badge upon request of security personnel or other Fraser Health employees. Persons not being able to produce a Fraser Health issued identification badge may be denied entry into a "restricted access" area or facility.
  • Name badge plates or any other form of secondary identification is not an acceptable form of identification.
  • In the event of a disaster, the ID badge, with the disaster emergency responder logo, will be required to cross Police roadblocks.
  • The ID Badge is Fraser Health property, upon termination of employment, please return ID badge to Manager, People Resources (HR) or Integrated Protection Services

Please contact the Photo ID office immediately. A replacement fee of $20 applies.


If you have any further questions regarding the photo identification process contact:

Protection And Emergency Management (PEM)


None of the above apply to your request?
Contact the Service Desk at 604.585.5544


This section includes key information for medical staff members at the time of appointment.

Clinical Software Training

Only Fraser Health employees or Medical Staff have access to these systems.

Sign in to PACS Web

* You must be logged in to the Fraser Health network to access PACS Web. For more information, see Computer Access and Remote Access above. 

PACS, or Picture Archiving and Communication Systems, is a filmless medical imaging system connecting Fraser Health’s 12 hospitals from Burnaby to Boston Bar. This network of computer servers and web-based workstations is linked with hospitals’ diagnostic imaging equipment such as X-ray, CT, MRI and Ultrasound.

With PACS, clinicians can access digital diagnostic images and reports from any location in Fraser Health. Remote users such as physicians, radiologists, surgeons, and dentists may apply for access from their own offices or homes.

PACS is considered a cornerstone to creating a national Electronic Health Information System or Electronic Health Record (EHR) that will link clinics, hospitals, pharmacies, and other points of care with each citizen across the country.



If you are experiencing technical difficulties with PACS at your site, please report the problem to the Fraser Health Service Desk - the single point of contact for your PACS service and support requests.

The Service Desk will notify the appropriate PACS Regional Coordinator who will then oversee the problem and initiate any further inquiries as needed.

Service Desk
(email for non-priority service requests)

Hours: 07:00 - 16:30, Monday - Friday; 08:00 - 16:00, Saturday & Sunday 
After Hours Support: Priority 1 and 2 calls for applications and services that have negotiated after hours support are supported 24 hours per day, 7 days a week



PACS Training

Physician training is offered a variety of different ways: Through our online training module which can be done either at work or at home In the form of one-to-one training for new physicians or as refresher training for existing physicians Pre-arranged group training to accomodate an already exisiting meeting (i.e. Rounds, monthly meetings, etc)

NOTE: Radiologists and Emergency Physicians must have the one-on-one training prior to their first shift due to the PACS software that they use.


Instructions on how to download Active

Physician Dictation documentation can be found on the Fraser Health Intranet under Transcription Services. Note: Fraser Health network access and VPN are required. Please contact your Site Medical Director to apply for access, or see Computer Access and Remote Access.


  • Confidentiality Acknowledgement (for Fax reports)
  • Dictation Best Practices Presentation
  • FHA Wallet Cards



LM HIM Transcription Services

Telephone: 604-806-9696

Fax: 604-806-8257

email: transcriptionalerts2@vch.ca


Physician Dictation Education and Support

Debbie Baxmann

Phone: 604-806-9696 local 64803

Leslie Lawin

Phone: 604-806-9696 local 64802

What is the MEDITECH® Mobile Rounding application?

The MEDITECH® Mobile Rounding application (Mobile app) allows providers to access patient information via their smart phones or tablets. The Mobile app uses a secure browser, AirWatch, to protect the confidentiality and integrity of patient information. The Mobile app will allow providers to:

  • Access patient data, such as labs, from EMR

  • Add or remove a patient from the user’s rounding list

  • Look up the location of a patient (by name, account, hospital)

  • View a summary of patient information, such as code status and medications

To get access to the mobile app, enrol with AirWatch here. (Access through the FH Network)

Intro to Mobile app pamphlet

QRG to Mobile pamphlet

For questions, or to set up one on one training, please email FHHealthInformaticsAcuteClinical@fraserhealth.ca

What is EMR?

The Enterprise Medical Record (EMR) is a Meditech Client-Server application that gives clinicians a single place to find all clinical information entered on a patient from multiple hospital visits in an easy-to-use, point-and-click environment.

Fraser Health’s EMR provides physicians and the health care community with accurate information that is delivered in a timely fashion providing efficiency of care for each patient. The information contained in the EMR is updated on a real-time basis. Whenever an order is placed or a test is conducted, the patient’s record of care is automatically updated.

The EMR provides highly accessible patient data and features:

Patient’s complete and current clinical record viewed in convenient panel displays
Patient’s administrative data such as demographics and insurance information
Visit histories and associated clinical and administrative data


For further instruction email FHHealthInformaticsAcuteClinical@fraserhealth.ca


What is EDM?

EDM is the Emergency Department Management module in Meditech which is used throughout all of the Emergency Departments within Fraser Health. EDM allows clinicians to track patients within the Emergency Department, prioritize their patients, and provides a "dashboard" functionality for several Meditech modules (such as Order Entry, EMR, Admitting, etc).


For further instruction contact Health Informatics

The Order Entry module in Meditech is used throughout all of our Fraser Health acute care sites to accurately enter and track physicians orders and keep patient data information up-to-date.

Order Entry Documentation

  • EMR Quick Reference Guide
  • Meditech Client-Server - Quick Reference Guide for OE and EMR
  • Order Entry Pamphlet
  • Resource Manual - Order Entry for Acute Care Clinical Staff - Meditech Client Server

Order Entry Training

OE training is geared towards unit clerks, nursing and ancillary staff that process physician orders. However recently, physicians have also been trained and given access to enter in their own physician orders. If you have further questions about OE or would like to schedule a one-on-one training session, please contact Health Informatics

Refresher and Advanced Classes are run once per month at rotating sites. These classes are geared towards staff that have already successfully completed basic OE training.

Thin Clients at JPOCSC

Many of the computers at JPOCSC are thin clients (TCs) rather than personal computers (PCs). Thin client devices take up less desk space, have lower power consumption and heat emission and are easier to maintain and support. In order to logon to a Thin Client device, you must have a Smart Card that is linked to your FHA login ID.

Smart Cards 

Smart Cards provide a faster and more secure way of logging on to the computer network. They also allow you to move easily from one computer to another without having to log off. As with your bank cards, your PIN is the key security element of the FH Smart Card. The PIN on the Smart Card will not expire but your Windows password still needs to be changed every three (3) months.

Smart Cards also allow you to do session management which is the ability to take your session from one computer to another without having to re-launch the applications.

While Thin Clients work just like personal computers, there are a few noticeable differences:

You must insert your Smart Card into the keyboard to login. Click X at the top of the screen to disconnect; pulling out your Smart Card does NOT disconnect your session.

Your Thin Client profile will be different to your PC profile. This affects items saved on your desktop and internet favourites. See the Pack & Go handout on the Thin Client Help site to ensure you have access to all of your files and favourites.

Your customized list of printers won’t be available - Thin Clients are set up to print to the nearest printer.

Help and Contacts

For more information on Smart Cards and Thin Clients see:


(Help documents can also be accessed from the Thin Client log-in screen by clicking “Thin Client Help”).

To obtain a Smart Card, contact the Service Desk at 604-585-5544.


This section includes key information for medical staff members at the time of appointment.

Medical Leadership Orientation

Develop your leadership skills, expand your knowledge, and save time with tips, tools, and templates.

Medical Staff Orientation

Learn the requirements for working on Fraser Health sites, and delivering health care services to Fraser Health patients.

Hand Hygiene

This Provincial Hand Hygiene module reviews the key steps in ensuring effective hand hygiene for all health care workers.

Medication Order Writing

This module is developed for prescribers and other healthcare staff who interpret or act upon prescriber medication orders.

Physician Compensation

Information on Physician Compensation and the various Contracts offered. 

Physician Compensation and Contracts manages physician service contract payments and provides financial support for the following:

  • Medical On Call Availability (MOCAP)
  • Physician Contracts
  • Rural Practice Programs
  • ER Overnight Stipend
Contact Physician Compensation

For more information on Physician Contracts, please contact:

Jag Sandhu

Consultant, Physician Resources

MOCAP OnCall Scheduling System


You need to have a FHA user account to access OnCall Scheduling System.

To access OnCall Scheduling System remotely from any computer with Internet access, see: https://portal.fraserhealth.ca

Please contact credentials.office@fraserhealth.ca if you work at FHA and do not have a FHA user account.

For more information, see Computer Access & Remote Access.

The Medical On-Call / Availability Program (MOCAP) is a provincial program described in the PMA. The purpose of MOCAP is to pay physicians to be available (on-call) to:

  • Meet the medical needs of new or unassigned patients requiring emergency care by providing continuous coverage, as determined by the health authority (HA), at acute care hospitals, Diagnostic and treatment centers, and specified emergency treatment rooms
  • Meet standards of care as a minimum requirement of response to emergency on-call;
  • Ensure that physicians providing coverage as part of an established call rotation (or physician group) are compensated for being available to provide this service;
  • Ensure on-call coverage under this program translates into a sustainable workload for participating physicians; 
  • Address gaps in continuous, sustainable on-call coverage with innovative, workable solutions that are consistent with program requirements.

The health authority issues MOCAP contracts to approved call groups.

Physician Contracts

Service Contracts

Service contacts are generally intended for physicians providing full time service. 

A service contract stipulates the services required of the physician or physician group by the health authority and the amount to be paid to the service providers. 

Amounts paid under service contracts are established under the authority of the Physician Master Agreement and as developed and managed by the Alternative Payments Committee. 



Sessional Contracts

A session is 3.5 hours of Physician services. A sessional contract is used to purchase time-based service from a physician. 

Sessions provide flexibility for management of complex or time-consuming patient care by allowing physicians to bill for the actual time spent with, or on behalf of a patient, as opposed billing fees for specific services rendered.
A sessional contract is initiated by the health authority and signed by the physician as the means for describing the services to be provided and the number of sessions (amount of time) and payment to be provided for those services.

Doctor of the Day Contracts

The purpose of Doctor of the Day program is to:

Provide the medical care required by orphaned patients, including admission to hospital and necessary physician care while in hospital.

Ensure that general practitioners (GPs) providing doctor of the day coverage are compensated at the agreed rate for being available to provide this service.

The health authority issues contracts to approved Doctor of the Day groups.

Administrative Contracts

Physicians performing administrative duties (leadership roles, committee chairs, etc.) for the health authority are required to sign administrative contracts.

Payment for administrative services are determined by the health authority and are not subject to the PMA.

Rural Practice Programs

In the Fraser Health Authority the rural practice programs apply in Agassiz and Hope.  Rural Programs refer to a series of funded initiatives described in the Rural Practice Subsidiary Agreement to the PMA.  These include:

  • Rural Retention Program
  • Rural GP Locum Program
  • Rural Specialist Locum Program
  • Rural Continuing Medical Education Program
  • Rural Education Action Plan
  • Recruitment Incentive Fund
  • Recruitment Contingency Fund
  • Northern and Isolation Travel Assistance Outreach Program
  • Isolation Allowance Fund

Rural Practice Subsidiary Agreement

ER Overnight Stipend

The ER Overnight Stipend program provides an incentive for physicians providing on-site, night shift coverage in medium volume ER departments with low average night shift volumes.
The incentive, in the form of a stipend per worked night shift, is intended to supplement, rather than replace, fee-for service payment to physicians. The health authority issues contracts to Emergency Room Overnight groups approved by the Ministry of Health.